Developing and executing e-commerce strategies: I analyze market trends, customer behavior, and competitor activity to create effective e-commerce strategies that drive sales, increase customer engagement, and improve the overall shopping experience.
Managing online store operations: I oversee the day-to-day operations of the e-commerce platform, ensuring that it runs smoothly, efficiently, and securely. This includes managing website updates, troubleshooting technical issues, and optimizing performance.
Product management: I am responsible for managing the product catalog, including product research, procurement, inventory management, and product listing optimization. I work closely with suppliers, manufacturers, and logistics providers to ensure timely and accurate delivery of products.
Marketing and promotion: I develop and execute marketing campaigns to attract and retain customers, increase brand awareness, and drive sales. This includes social media marketing, email marketing, search engine optimization (SEO), pay-per-click (PPC) advertising, and influencer marketing.
Customer service: I provide exceptional customer service by responding to customer inquiries, resolving issues, and ensuring customer satisfaction. I work closely with the customer support team to resolve any issues that may arise.